BUY 3 GET 1 FREE ON ALL CANDLES (Applies automatically at checkout)

FAQ (Returns)

RETURNS AND EXCHANGE POLICY

STANDARD RETURNS

Any unburned candle (with the exception of sales items) can be returned for a refund within 14 days of receiving it! Please return eligible items to the address below with return form that will be send via email and your packing slip if handy. (If you do not provide this information, we may not be able to process your return) We will email you confirmation once we receive the candle and process your refund. 

​Exchanges and returns must be sent back to La Pluie Handcrafted within 14 days of receiving your order:

 

La Pluie Handcrafted 

91 Rue de la Republique

95100 Argenteuil, France

 

 

INCORRECT OR MALFUNCTIONING PRODUCT

If you have received a malfunctioning, or incorrect item, we will happily offer a replacement discount to replace the item as quickly as possible. If you have an issue, please contact us for help by emailing us with your name, phone number and order number and we shall contact you within 24 hours.

Before submitting a return request, we ask that you reference our blog posts regarding candle care if there are any concerns with the performance of your candle. Many candle issues can be addressed with simple fixes that you will find there!

If you are returning an incorrect order due to an error from us, we are sincerely sorry + we just ask that you use the postage emailed to you to send back the incorrect item(s) + we will immediately send you the correct order for you!

 

WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT?

Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your friends/family members + neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Additionally, if they are unable to recover your package, please reach out to Customer Service.